WiFi Phone Return Policy

ICON can spend a lot of time and effort investigating faults with handsets often to find that their is no fault or that this fault is not covered as a repairable phone or warranted.

It is our expectation that the dealers completes reasonable tests prior to returning a phone to ICON since:

a) Many faults are not with the handsets but with items such as programming, coverage and call density can only be solved on site.

b) Dealers are expected to provide a testing and diagnostics services to their customers since this is why they are given a margin on the sale of products they add value to the sale.

c) If handsets are returned this process is both costly in terms of time (dealer, customer and ICON) and cost (shipping and loss of the handset). If the fault can be resolved on site this improves customer and dealer service.

If a handset is returned to ICON and is classed as a No Fault Found (NFF) then the dealer will become liable for this fee plus any other costs that might be appropriate (eg return shipping).

A handset might be classed as a NFF under the following scenarios:

(i) It is clear that the basic tests required by ICON have not been completed

(ii) The handset has been used in a manner beyond it designed use eg) physical damaged including any water damage

(iii) The handset does not have the fault described ie) it has no fault

(iv) The fault is excluded in the Spectralink warranty (eg Batteries)

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