Downloads, Knowledge Base and More

Our support section is categorised by product.  Use the menu on the far right to navigate this resource.   The animation on the right shows how this is done

Knowledge Base

This is a searchable and browsable resource that ICON author. We create these documents when:

  • A manual does not provide sufficint information about a technical matter.
  • To document methods to solve particulary business needs eg How to configure Wave to cope with UK PCI requirments for call recording.
  • To document known issues and possible work arounds.

Access is password and username controlled. If you can't gain access please contact ICON support.


The download section allows you to download the latest software and resources.  This has a File Explorer style interface with software in logically named directories that help you find software you need.


Different products will offer extra support sections to help you. For example there is a handset returns form for KIRK and a Installers dedicated site.


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